The wintry weather conditions in recent days have resulted in significant disruption of operations and a backlog of passengers, especially at its home airport by Lufthansa in Frankfurt.
Lufthansa passengers are absolutely invited to inform themselves before starting their journey under lufthansa.com of the current status of their flight.
painted on all domestic flights, the ticket is accepted as a train ticket. For has the electronic ticket to be a Lufthansa check-in kiosks converted into a travel voucher. Alternatively, customers can now also own a train ticket in the same class of travel for the route for which their air ticket is valid. The train ticket can then be sent with the ticket for refund.
Even travelers on European routes can - wherever possible - to switch to rail. Here is a description of the ticket in a railway ticket at a counter before boarding the train is absolutely necessary. Please note here that it is currently in train to irregularities and cancellations.
passengers of flight cancellations are affected can contact the specially equipped Lufthansa Call Center. The toll free number is: 0800 850 60 70 for calls from Germany. Abroad subject to the respective local Lufthansa numbers. We apologize for any inconvenience that may occur due to the increased call volume to long waiting times.
Lufthansa passengers are absolutely invited to inform themselves before starting their journey under lufthansa.com of the current status of their flight.
painted on all domestic flights, the ticket is accepted as a train ticket. For has the electronic ticket to be a Lufthansa check-in kiosks converted into a travel voucher. Alternatively, customers can now also own a train ticket in the same class of travel for the route for which their air ticket is valid. The train ticket can then be sent with the ticket for refund.
Even travelers on European routes can - wherever possible - to switch to rail. Here is a description of the ticket in a railway ticket at a counter before boarding the train is absolutely necessary. Please note here that it is currently in train to irregularities and cancellations.
passengers of flight cancellations are affected can contact the specially equipped Lufthansa Call Center. The toll free number is: 0800 850 60 70 for calls from Germany. Abroad subject to the respective local Lufthansa numbers. We apologize for any inconvenience that may occur due to the increased call volume to long waiting times.
Information for Travel Agents:
transfer
- passengers with a flight reservation between 12/24/2010 20.12.und may rebook free of charge to a later flight LH within the compartment.
- The new trip must be completed no later than 03/31/2011 or within the ticket validity be terminated.
- All provisions of the original fare touch to routing, transfers, carriers, etc. must be observed.
- Origin / Destination of the original travel must be maintained.
- Feel free to make transfers in accordance with the above rules themselves, to update the tickets please contact your Lufthansa sales and service team.
refund
- Unangeflogene tickets with original departure between 19.12. 12/22/2010 free and can be reimbursed directly from you, regardless of whether one of the original booked flights due to flight irregularities was deleted. This applies to all tickets for flights within the German domestic and nnereuropäischer route. Interkontflugscheine can be reimbursed free of charge, if any of the flights was canceled.
- For tickets with original departure before 19/12/2010 a free Refund is only possible if the flight was canceled.
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